The Microsoft Dynamics 365 for Customer Engagement Project Manager will act as a liaison between customer and internal teams on Microsoft Dynamics 365 for Customer Engagement projects (implementations, customisations, migrations, and more). The individual may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support. The Microsoft Dynamics 365 for Customer Engagement Project Manager must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment. The Microsoft Dynamics 365 for Customer Engagement Project Manager carries the ultimate responsibility for meeting the customer requirements and completing the project on time.

Essential Functions

  • Ensure the technical development, resourcing, and vendor management planning is in place, maintained and accurate to coordinate timely solution delivery of the programme
  • Align the project with approved architectures, which are secure and can be operated, managed and supported in a cost-effective manner
  • Responsible for ensuring that all programme artefacts are in place
  • Ensure all programme business case benefits attributed from technological change are qualified and a process is in place to track progress against their realisation
  • Ensure appropriate documentation and training is produced and delivered so end-users can operate effectively and efficiently
  • Manage the involved resources and teams to deliver the desired outcomes (timescales, costs, quality and benefits)
  • Configure and customise the Dynamics 365 for Customer Engagement system based on design specifications
  • Coordinate with overseas teams on custom development, complex customisations, and portals
  • Develop test plans and scripts
  • Conduct system and end-to-end testing of the application
  • Train client-side super-users
  • Schedule work plans and follow-up to ensure completion within the project schedule
  • Guide the project along through daily communications between the internal PowerObjects’ team and the client team as well as client stakeholders
  • Conduct at least a weekly status meeting (may be more) and send weekly status updates
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Hands-on experience of successfully delivering large scale CRM programmes
  • Programme Leadership/Delivery of Microsoft Dynamics 365 for Customer Engagement/CRM programmes
  • Experience with PRINCE 2 / AGILE Project Management or other similar methodology
  • Proven experience of achieving significant outcomes through influence and persuasion rather than through direct line authority
  • Evidence of developing and delivering programmes in similar sized & complex organisations to PowerObjects
  • Proven experience of managing staff in a Matrix structure during significant organisational and structural change
  • Excellent verbal and written communication skills
  • Experience with a Microsoft Dynamics Partner and consulting experience is a plus
  • Professional demeanor and ability to work with a multi-cultural team
  • Comfortable talking with clients at all levels of within an organization, including C-level executives
  • Advanced use of Microsoft Project, Excel, Word, and Visio