Every industry is competitive, but the insurance market takes competition to a new level. The fierce competition breeds razor-thin margins, meaning that consumers will pay about the same regardless of carrier.
With so many options available, customers are defecting faster than ever before based on one poor experience or any sense of dissatisfaction. And the insurance industry, in particular, depends on strong client retention to ensure policy-level profitability.
Excellent client service has become the baseline. Being able to deliver is no longer a positive differentiator in the traditional sense. Instead, not delivering consistently is now a negative differentiator that drives clients to a different carrier.
PowerInsurance – PowerObjects’ Dynamics 365 Accelerator for the Insurance industry – leverages Microsoft Business Applications, our own PowerPack add-ons and our PowerApps mobile toolkit for insurance to empower organisations to deliver consistently superior customer experiences.