Dynamics 365 Accelerator for Insurance

Every industry is competitive, but the insurance market takes competition to a new level. The fierce competition breeds razor-thin margins, meaning that consumers will pay about the same regardless of carrier.

With so many options available, customers are defecting faster than ever before based on one poor experience or any sense of dissatisfaction. And the insurance industry, in particular, depends on strong client retention to ensure policy-level profitability.

Excellent client service has become the baseline. Being able to deliver is no longer a positive differentiator in the traditional sense. Instead, not delivering consistently is now a negative differentiator that drives clients to a different carrier.

PowerInsurance – PowerObjects’ Dynamics 365 Accelerator for the Insurance industry – leverages Microsoft Business Applications, our own PowerPack add-ons and our PowerApps mobile toolkit for insurance to empower organisations to deliver consistently superior customer experiences.

Why PowerInsurance?

Built on Dynamics 365, PowerInsurance is a custom solution designed by insurance experts based on years of experience within the industry. It accelerates CRM implementations by leveraging the Microsoft technology stack: Dynamics 365, LinkedIn, Azure, Power Platform, AI, Machine Learning, Microsoft One Common Data Layer and the innovative Microsoft Cloud Platform.

Our very own suite of PowerPack add-ons also offer enhanced capabilities and user experiences, such as integrated telephony, dynamic surveying and marketing campaign automation. These tools were built to strengthen and expand the capabilities of Dynamics 365 and they are already incorporated in the PowerInsurance accelerator.

PowerInsurance features preconfigured insurance-specific products and services; a holistic claims management system; separate portals for clients and agents; capability to integrate with underwriting systems and seamless automation of the process; and omnichannel capability for each policyholder’s preferred communication source. It all works together to deliver an insurance solution that increases revenue, reduces operating expense, helps mitigate risk and accelerates deployment.

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Key Benefits of PowerInsurance

Enables product bundling and cross-sell capabilities.
Offers customised customer journeys that cater to each stakeholder.
Delivers intelligent lead scoring and automated allocation rules.
Provides a 360-degree view of the individual, corporate customer and agent to enable differentiated customer interactions.
Reduces time to value and accelerates the innovation of applications to empower agents.
Enables carriers to handle more interactions and anticipate customer needs in a proactive manner.
Tailored mobile app for agents to view key data and track performance.

Why PowerObjects for Insurance?

Our FSI practice was named the 2019 Global Microsoft Financial Services Partner of the Year.

Our Customer Service practice was named the 2019 Global Dynamics 365 Partner of the Year.

We have extensive insurance experience, actively working with several large carriers.

We are 100% focused on Microsoft Business Applications.

Our insurance acumen is unmatched in the Microsoft Partner ecosystem. We know the industry, the language and the unique challenges. We’ve seen them and we’ve solved them.

Our four pillars of Service, Support, Education and Add-ons ensure end-to-end project success every time.

Resources:

Top Trends and Innovations Driving Better Customer Experiences in Financial Services in 2019

Learn the latest industry insights on CRM customer experience trends, how CX strategies impact top line revenue, ways to manage big data and key factors in establishing a successful CRM team.

Learn How Successful Businesses Have Overcome Common Challenges in Customer Service

Learn how 15 leading organisations have achieved success by overcoming these common customer service challenges.

Improving the Investor & Channel Partner Experience through Customer Service Innovation

A white paper for Capital Markets leaders who want to improve their customer experience capabilities.

PowerInsurance

Learn how PowerInsurance can increase revenue, reduce operating expenses, help mitigate risk and accelerate deployment.

What do you get with PowerObjects as your digital transformation partner?

PowerObjects is 100% focused on providing service, support, education and add-ons for Microsoft Dynamics 365. Our customer-centric approach will ensure that your solution is tailored to your organisation’s needs, that you can maximise your user-adoption with our education and training programs and receive on-demand technical help from our dedicated support team. We make sure you get the most out of Dynamics 365! We’ve learned from working with thousands of customers what it takes to make a Dynamics 365 implementation successful and have put that knowledge into action to help you get the most from your investment.

Dynamics 365 Accelerator for Insurance